Sri Venkateshwara Multi-Speciality Hospital · Kukatpally, Hyderabad · 60 beds
GP
AI Workforce
Your AI staff, today · Sat, 18 Jul 2026 · All actions logged, all drafts approved by your team
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WhatsApp Assistant
Front desk · Te/En/Hi
23 chats answered · 14 bookings today
Full stats, config & log in the WhatsApp Assistant tab
● idle
Live
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AI Scribe
Consult notes · 4 doctors
48 notes drafted · avg approval 38 sec
Full stats, config & log in the AI Scribe tab
● idle
Live
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Billing Agent
OPD + IPD · GST-aware
31 bills drafted · ₹4,320 unbilled caught
Full stats, config & log in the Billing Agent tab
● idle
Live
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Discharge Drafter
IPD summaries
3 summaries drafted · 4.2 hrs saved today
Full stats, config & log in Discharge & Lab Agents tab
● idle
Live
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Lab Summarizer
Patient reports · Telugu
19 summaries sent in Telugu today
Full stats, config & log in Discharge & Lab Agents tab
● idle
Live
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Voice Assistant
Front desk calls · Te/Hi/En
41 calls today · 91% handled without a human
Full stats, config & log in the Voice Assistant tab
● idle
Live
Everything your AI did today
Live · updates every minute
09:42 AM
✦ WhatsApp Assistant booked K. Manjula (36F) — Gynecology, token T-04, tomorrow 10:30 AM with Dr. Sunitha Rao.
Confirmed by Swapna
09:47 AM
✦ AI Scribe drafted consult note for Dr. K. Ramesh — Lakshmi Devi (58F, T2DM) follow-up.
Approved in 40s
10:03 AM
✦ Billing Agent caught unbilled dressing charge ₹350 on B. Srinu (67M, post-op knee) IPD bill.
Added by Anasuya
10:18 AM
✦ Lab Summarizer sent CBC + TSH summary to Padma Sree (28F, 24w) in Telugu — “అన్ని విలువలు సాధారణ పరిధిలో ఉన్నాయి”.
Signed off by Prasad
10:41 AM
✦ WhatsApp Assistant recovered missed call from Mohd. Irfan (32M) — replied “నమస్తే”, offered slots; he booked General Medicine T-14.
Confirmed by Swapna
11:02 AM
✦ WhatsApp Assistant queued appointment reminders → 6 of tomorrow's patients, with Telugu dosage lines (e.g. “రోజుకు రెండు సార్లు — భోజనం తర్వాత”).
Draft — awaiting approval
11:26 AM
✦ AI Scribe drafted antenatal visit note for Dr. Sunitha Rao — Padma Sree, 24 weeks, BP 110/70.
Approved in 31s
11:54 AM
✦ Billing Agent drafted pharmacy bill ₹1,240 for Lakshmi Devi — Tab. Metformin 500mg + Tab. Pantoprazole 40mg, GST 12% applied, consult exempt.
Approved by Ravi Teja
12:15 PM
✦ Discharge Drafter drafted discharge summary for B. Srinu — post-op knee, day 4, with Inj. Ceftriaxone 1g course completed.
Draft — awaiting approval
10:39 AM
✦ Voice Assistant escalated a call to Swapna the moment it stopped being about appointments — B. Nagaraju began describing symptoms. No assessment made, no urgency assigned; the line stayed connected while it transferred.
Escalated, as designed
09:58 AM
✦ Voice Assistant booked K. Yadamma (63F) on an outbound follow-up recall call — T2DM review overdue since 02 Jul, confirmed for Mon 20 Jul with Dr. K. Ramesh.
Confirmed on the call
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Every AI action is a draft until a human approves it — the audit log keeps the trail, action by action, name by name.
Open audit log →
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WhatsApp Assistant
Front desk · Telugu + English + Hindi · handles bookings, billing Q&A, missed calls
Live since 06:00 AM
Chats answered today
23
↑ 21% vs yesterday
Appointments booked
14
61% of chats convert
Missed calls recovered
3
₹2,150 in recovered bookings
Escalated to human
2
Swapna handled both
Chats, bookings & recovered calls — last 7 days
Chats answered
Appointments booked
Missed calls recovered
Configuration
Outside these hours the assistant still replies and queues the chat for the next business day.
01Keywords “emergency”, “chest pain”, “bleeding”, “accident” → escalate instantly to on-call nurse Mary Grace + SMS to Dr. K. Ramesh.
02No reply from patient after 3 auto-prompts → mark chat “needs human follow-up” in Swapna's queue.
03Any request to cancel/reschedule a same-day appointment → escalate to Swapna, never auto-cancelled.
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Greeting message
Draft — awaiting approval
Suggested after analysing 30 days of chats — shorter greetings converted 12% better
WhatsApp Assistant — today's activity
23 conversations today08:58 AM
Business hours opened — sent good-morning reminder to 4 patients with today's appointments.
Sent09:10 AM
Answered billing query from Venkatesh Naidu (44M) — replied ₹455 pending, payment link sent.
Resolved09:25 AM
Booked follow-up for Lakshmi Devi (58F, T2DM) — Dr. K. Ramesh, tomorrow 09:30 AM, token T-02.
Confirmed by Swapna09:55 AM
Patient asked to cancel today's Gynecology slot — escalated, not auto-cancelled.
Escalated to Swapna10:12 AM
Recovered missed call from unknown number — sent Telugu greeting “నమస్తే”, no reply yet, follow-up queued.
Draft — awaiting approval10:28 AM
Answered “lab reports ఎప్పుడు వస్తాయి?” for B. Srinu's attender — shared Reports & Delivery desk hours.
Resolved10:50 AM
Booked new-patient registration for Mohd. Irfan (32M) — General Medicine, token T-14.
Confirmed by Swapna11:15 AM
Queued reminder batch — 6 patients, tomorrow, with Telugu dosage lines.
Draft — awaiting approval11:40 AM
Answered room-charge pricing query (Semi-Private ₹1,800/day) for a prospective IPD family.
Resolved12:05 PM
Flagged a repeat no-show pattern on a recurring Tuesday slot — suggested a reception callback.
Draft — awaiting approval
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Voice Assistant
Front desk calls · Telugu + Hindi + English · books, reminds, recalls overdue follow-ups — never triages
Live since 09:00 AM
Calls today
41
29 outbound · 12 inbound
Handled without a human
32
of 35 answered · 91%
Escalated to a human
3
2 clinical · 1 upset caller
Call cost today
₹185
74 min @ ₹2.50/min · ₹4.51 avg/call
Today's campaigns
Full transcripts, live call player & the do-not-call register are in Reception| Campaign | Called | Outcome | Minutes | Cost |
|---|---|---|---|---|
| Appointment reminders | 8 | 6 confirmed · 1 rescheduled · 1 no answer | 10 | ₹25 |
| Follow-up recall | 12 | 5 booked · 2 declined · 2 no answer · 1 escalated · 1 wrong number · 1 do-not-call | 28 | ₹70 |
| Lab report ready | 4 | 3 informed · 1 no answer | 4 | ₹10 |
| Post-discharge check-in | 3 | 2 completed · 1 escalated (upset about a bill) | 10 | ₹25 |
| Payment / dues reminder | 2 | 1 paid on the UPI link · 1 do-not-call | 4 | ₹10 |
| Inbound — agent answers | 12 | 3 booked · 3 questions answered · 2 rescheduled · 2 cancelled · 1 escalated · 1 wrong number | 18 | ₹45 |
Where this agent stops
RED tier · not licensed, not built- ✕Never asks about symptoms or assigns an urgency level — triage by acuity is RED tier under ADR #7, and needs a CDSCO licence HOS does not hold.
- ✕No medical advice, not even reassurance, and reads out report status, never values.
- →Anything clinical, anyone upset: the live call goes to a human within one turn and stays connected while it transfers.
- ✓Every call is recorded, transcribed and attached to the patient's record with the worker named — same audit trail as any other AI action.
Configuration
Opt-out is offered, spoken, in every first call. On the do-not-call register: 7 patients.
01Caller describes symptoms, or the conversation stops being about appointments → hand the live call to reception within one turn.
02Caller sounds upset or asks for a refund/complaint → escalate, never resolved by the agent.
03"Don't call me again", in any language → stop immediately, permanent register entry needs a human's confirmation.
Voice Assistant — today's activity
41 calls today09:05 AM
Outbound reminder batch started — tomorrow's 09:00–01:00 PM list, 8 patients.
Running09:58 AM
Booked K. Yadamma (63F) on a follow-up recall call — T2DM review overdue since 02 Jul, confirmed Mon 20 Jul with Dr. K. Ramesh.
Confirmed on the call10:12 AM
P. Kondal Reddy said "don't call me again" — stopped immediately, permanent register entry awaiting your confirmation.
Draft — awaiting approval10:39 AM
B. Nagaraju began describing symptoms mid-call — no assessment made, transferred to Swapna within one turn.
Escalated, as designed11:20 AM
Post-discharge check-in — patient upset about a bill line item, escalated rather than resolved on the call.
Escalated to Anasuya11:47 AM
Inbound caller matched by number to the record — rescheduled tomorrow's 11:00 AM to 12:30 PM, confirmation sent on WhatsApp.
Confirmed by Swapna
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AI Scribe
Listens to consults, drafts SOAP notes for Dr. Ramesh, Dr. Sunitha Rao, Dr. Anil Kumar & Dr. Meena Iyer
Live in all 4 rooms
Notes drafted today
48
↑ 14% vs yesterday
Avg doctor approval time
38 sec
Down from 51 sec last month
Edited before approval
6
13% of today's notes
Flagged low-confidence
1
Background noise — sent for manual edit
Notes drafted — last 7 days
Today (Sat 18 Jul): 48 notes — the busiest day this week.
Approval-time distribution — today
Most notes are approved within 30 seconds — doctors mostly just glance and confirm.
Language mix — notes drafted this month
Telugu
English
Hindi
Dr. Ramesh & Dr. Anil Kumar consult mostly in Telugu; Dr. Sunitha Rao's antenatal notes mix English medical terms in.
Configuration
General & Internal Medicine
Dr. K. Ramesh
Gynecology & Obstetrics
Dr. Sunitha Rao
Orthopedics & Post-op Rehab
Dr. P. Anil Kumar
Pediatrics & Vaccination
Dr. Meena Iyer
AI Scribe — today's activity
48 notes drafted08:52 AM
Drafted note for Dr. Meena Iyer — pediatric vaccination visit, 6-month DTP dose.
Approved in 22s09:05 AM
Drafted note for Dr. P. Anil Kumar — B. Srinu post-op knee round, POD-4, physio progress logged.
Approved in 44s09:20 AM
Drafted note for Dr. Sunitha Rao — new antenatal registration, 12 weeks, LMP recorded.
Approved in 35s09:38 AM
Drafted note for Dr. K. Ramesh — Venkatesh Naidu hypertension review, BP 138/88, Telmisartan continued.
Approved in 29s09:50 AM
Flagged low-confidence transcription (background noise) for Dr. Anil Kumar's consult — sent for manual edit.
Draft — awaiting approval10:15 AM
Drafted note for Dr. Meena Iyer — fever + cough, child, Syp. Ambroxol 100ml advised.
Approved in 26s10:33 AM
Drafted note for Dr. K. Ramesh — Mohd. Irfan new consult, gastritis, Tab. Pantoprazole 40mg started.
Approved in 33s10:58 AM
Drafted note for Dr. Sunitha Rao — Padma Sree, 24 weeks antenatal, BP 110/70, iron/folic continued.
Approved in 31s11:20 AM
Drafted note for Dr. P. Anil Kumar — new fracture case, X-ray ordered, cast applied.
Approved in 52s11:47 AM
Drafted note for Dr. K. Ramesh — Lakshmi Devi T2DM follow-up, HbA1c review, Tab. Metformin 500mg continued.
Approved in 40s
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Billing Agent
Drafts OPD + IPD bills, watches for unbilled charges, GST-aware (pharmacy 12%, consults exempt)
Live · watching 12 open IPD charts
Bills drafted today
31
↑ 8% vs yesterday
Unbilled charges caught
₹4,320
Across 6 IPD charts
Auto-sent (below threshold)
9
All under ₹500
Reviewed by
Anasuya (Billing)
22 bills reviewed today
Bills drafted — last 7 days
Unbilled charges caught (₹) — last 7 days
Configuration
Day 3Automatic WhatsApp reminder sent via WhatsApp Assistant.
Day 7Flagged for a phone call — assigned to Anasuya.
Day 15Escalated to Owner dashboard for review.
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OPD bill — Venkatesh Naidu
Draft — awaiting approval
Consult (exempt) ₹300 · Tab. Telmisartan 40mg ×30 ₹138 + GST 12% ₹17 · Total ₹455
Drafted 12:31 PM · Anasuya to review · full outstanding list lives in Billing workspace → Outstanding (AR) tab
Billing Agent — today's activity
31 bills drafted09:02 AM
Drafted OPD bill for Venkatesh Naidu — consult ₹300 (exempt) + Tab. Telmisartan 40mg ₹138 + GST ₹17 = ₹455.
Approved by Anasuya09:22 AM
Caught a missing room-charge day on B. Srinu's IPD bill — Semi-Private ₹1,800 added.
Added by Anasuya09:41 AM
Drafted pharmacy bill for Mohd. Irfan — Pantoprazole 40mg + Amoxicillin-Clav 625mg, GST 12% applied.
Approved by Ravi Teja10:05 AM
Auto-sent bill ₹210 (below ₹500 threshold) to Padma Sree — antenatal consult + supplements.
Auto-sent10:24 AM
Flagged a duplicate lab charge on Lakshmi Devi's bill — removed before finalisation.
Fixed10:47 AM
Drafted discharge-bill preview for B. Srinu — pending final pharmacy items from Ravi Teja.
Draft — awaiting approval11:03 AM
Caught unbilled Inj. Ceftriaxone 1g dose on IPD chart — ₹640 added to running bill.
Added by Anasuya11:29 AM
Generated GST invoice register entry for the morning OPD batch — 18 bills, ₹1,240 GST collected.
Filed11:58 AM
Sent Day-3 AR follow-up (WhatsApp) for ₹2,400 outstanding — Venkatesh Naidu family.
Sent12:20 PM
Reconciled advance payment ₹5,000 against B. Srinu's running IPD bill.
Reconciled
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Discharge Drafter
IPD summaries, from bed-chart + nursing notes
Summaries this month
24
▲ 4 vs 1–18 Jun
Hours saved this month
18.6
▲ 19% vs 15.6
Awaiting sign-off
1
Avg draft → signed
12 min
Discharge Drafter — recent activity
12:15 PM
Drafted discharge summary — B. Srinu, TKR left knee, POD-4.
Awaiting Dr. Anil KumarYesterday
Completed discharge — Ramulamma (61F, cholecystectomy), 22 min saved.
Signed — Dr. Anil KumarYesterday
Completed discharge — infant, phototherapy course finished.
Signed — Dr. Meena Iyer16 Jul
Completed discharge — appendectomy patient, routine recovery.
Signed — Dr. Anil Kumar15 Jul
Completed discharge — normal delivery, 34 min saved.
Signed — Dr. Sunitha Rao
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Lab Summarizer
Patient-friendly report summaries, sent in Telugu
Sent in Telugu this month
412
▲ 27% vs 324
Sent today
19
Sign-off rate
100%
Delivery channel
WhatsApp
Lab Summarizer — recent activity
10:18 AM
Sent CBC + TSH summary to Padma Sree in Telugu.
Signed off — Prasad09:40 AM
Sent Lipid Profile summary to Venkatesh Naidu in Telugu — flagged LDL borderline.
Signed off — Prasad09:12 AM
Sent HbA1c + Fasting Sugar summary to Lakshmi Devi in Telugu — trend improved.
Signed off — PrasadYesterday
Sent Urine Routine summary to Mohd. Irfan in Telugu.
Signed off — PrasadYesterday
Sent X-ray report summary (English + Telugu) to B. Srinu's family.
Signed off — Prasad